Warranties and Returns
At Z Wave, we only stock quality products. Products we use ourselves… in our own homes. We rigorously test and review every potential new product – if it’s not up to our high standards, we won’t stock it.
For this reason, in addition to normal manufacturer’s warranties, Z Wave also provides an additional 12 Month Extended Warranty on every product – Free of charge.
Free Extended Warranty
We extend all product warranties by 12 months. As an example, if a product on our site includes a 2 year manufacturers warranty, we will automatically extend your warranty by an extra year… to 3 years.
There are no catches or special conditions. We offer this free Extended Warranty because we have complete confidence in the quality of the products we stock.
Making a Warranty Claim
Firstly, it is always a good idea to contact us if you are experiencing an issue with one of our products – most times, our support team are able to resolve the issue. If for any reason it cannot be resolved, you can send us a return request via this form. Once we receive your warranty return claim, our support team will asses the fault and repair or replace the product – quickly.