Help & Support


•  How does the Z-Wave system work?
•  What kinds of devices can be controlled within the Z-Wave network?
•  How do I get a Z-Wave Home Automation system started and what do I need to start?
•  How many devices can I have on my network?
•  Is it difficult to install and can you help me?
•  What kinds of controllers are available for Home Automation?
•  Does Z-Wave require a central controller?
•  How difficult is it to setup the controller?
•  How do I know whether the desired action has occurred?
•  Can I control multiple devices at once?
•  What are scenes?
•  Can I use Z-Wave System with outdoor devices?
•  I have a large, sprawling home. Will Z-Wave Automation work there?
•  Is Z-Wave Home automation expensive?
•  How to downgrade my Vera system to UI5?

How does a Z-Wave Home Automation system work?
Each Z-Wave device such as a lamp, light switch/dimmer, thermostat, sensor, garage door opener, pool control, etc. has an individual highly protected security code, selected from more than 4 billion options. When you add a new device to the Central Home controller, it learns what its code is and includes the device into the Home network. Then when you press an appropriate button, the Central Home controller sends a signal to the device telling it what to do. (For more details, see Z-Wave wireless technology). Then the device performs the requested action (e.g. dims a light to 50%) and immediately sends a confirmation of the current status (in this example the light is dimmed to 50%) back to the Central Home Controller. You can manage your Z-Wave devices via multiple interfaces such us IPhone, IPad, Android, PC etc.

What kinds of devices can be controlled within the Z-Wave network?
Nearly anything that you can control by hand can be controlled using Z-Wave technology. Some examples include lights (both on/off and lighting levels), heaters, garage doors, electronic entry systems, motion sensors, motorized blinds, locks, motorized skylights, motorized windows, AC split systems and fire places with IR interface.

How do I get a Z-Wave Home Automation system started and what do I need to start?

You can purchase a basic kit (devices and Central Home controller) to satisfy your immediate need, and then add more devices as your desire (and budget) allow. A Z-Wave system is designed to be easy to expand.

How many devices can I have on my network?
A single Z-Wave network supports up to 232 devices. Multiple Z-Wave networks can be combined via gateways.

Is it difficult to install and can you help me?
Not at all. Some devices, such as Z-Wave lamp controllers, simply plug into existing electrical outlets. You use them the same way as you use e.g. a timer. Many other Z-Wave devices are just battery operated like e.g. sensors, locks and thermostat. Their installation is easy and safe to do. There are however some devices e.g. 230V inwall switches and dimmers which must be installed for you by a certified electrician in Australia. There is more and more certified electricians in Australia who have experience with installing Z-Wave 230V devices.They cover most locations in Australia and would be happy to install your Z-Wave system for you. Z-Wave devices come with detailed manuals for installation, configuration and use. 

What kinds of devices can I use to control my Z-Wave System?
Currently, you can choose from a handheld remote control, Apple devices (iPhone, iPod, iPad), Android (e.g. smart phones), PC or Internet interface.

Does Z-Wave require a central controller?
Yes and No. For the simple Home Automation installations you’ll only need a hand held Z-Wave remote control. For the more complex solutions you’ll need a Z-Wave Central Home controller or Z-Wave Gateway which will perform advance functions while the hand held acts as a secondary controller.

How difficult is it to program a Z-Wave system?
Not very. If you can set-up your smart phone or television, you can most likely program a Z-Wave system.

How do I know whether the desired action has occurred?
You will see a status change or receive a message on the controlling device informing you that the action has been completed. This status change / message will appear when the device being controlled sends a completion signal. It is part of the Z-Wave protocol to receive confirmation of any status changes undergone by a controlled device (e.g. a switch ON or OFF, dimmer 40%, heating ON, etc.)

Can I control multiple devices at once?
Yes. You can control any combination of devices with a single push of a button, and even set scenes using multiple types of devices.

What are scenes?
Scenes in Home Automation are a pre-set combination of actions that occur at the touch of a single button. Lighting scenes have gained popularity in recent years, but Z-Wave goes well beyond that. For example, you can create a scene that closes the blinds at sundown, adjusts the temperature, turns on inside lights to a pre-set level, turns on the television to the evening news, activates an outdoor motion sensor, and locks the doors. All from your Central Home controller.

Can I use Z-Wave with outdoor devices?
Yes, providing they remain within range of the controllers. Also, you have to ensure that all electric parts (wires and devices) are properly protected from any environmental factors (eg. Rain).

I have a large, sprawling home. Will Z-Wave work here?
It is very likely. Because Z-wave uses routing technology, one Z-Wave device will pass the signal along to another until the final destination is reached. This relay system greatly extends its range. The final range, of course, depends on how many devices you have and the construction of your home. The more walls or other obstacles a signal has to pass through, the shorter its effective range will be and as a result more devices working as repeaters will be required.

Is Z-Wave expensive?
Although a Z-Wave light switch may cost a little more than a normal light switch, it is still far less expensive than other home control technologies, and far more flexible. A typical homeowner can outfit a house with a basic, entry level Z-Wave system for less than $600.

How to downgrade my Vera system to UI5?

Prerequisite: Your Vera Lite / 3 may be blocked for downgrading by Vera team. If you are not sure or can't downgrade as per below instructions, then please submit a support ticket to Vera Support team asking to remove the force upgrade flag from your Vera unit. You can do it from Vera interface via SETTINGS / TECH SUPPORT / CONTACT SUPPORT. They usually respond very quick.

Please note that due to the differences between the two software versions the back-ups made on UI7 are not compatible with UI5 so you will have to reset the unit to factory defaults when downgrading

1) Go to Setup | Firmware
2) Paste - - into text box labelled “URL for Vera custom firmware”
3) when prompted select to downgrade your unit with ’Restore to defaults settings'
4) Start Upgrade
5) Wait 15 min, clock will not move but your device will reboot. Refresh your browser with F5 (PC) or just start new sessions with IP address of your Vera.
6) After downgrading you will have to create a different account on web portal supporting UI5 at and use it to connect remotely to the unit.

If your Vera starts to automatically upgrade back to Vera UI7 you need to contact Vera support and ask them to remove the auto-upgrade setting from your device. (see the prerequisites above)


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